An example of process use cases of a sales area. Structure of the process use case Description Special features, requirements and comments Process flow pictures: the most common basic process, without any change Functional description picture of difficult and critical points Descriptions of process steps List of exceptions and frequency Descriptions of solution
Definition process Designing process use cases at header level Workload and resource plan Prepare process use case documents Workshops and writing Before workshops First workshop Between workshops: Writing use case/solution design Following workshops Use case approval Building and testing plan Acceptance of build packet
